Thursday, April 4, 2013

T-Mobile Stops Ripping Off Customers

T-Mobile has been talking the talk; now it’s walking the walk. The company, known for its “Un-carrier” attitude, announced a series of moves to address consumer frustration with the unnecessary cost and complexity of wireless.

The moves include radically simplifying its lineup of consumer rate plans to one incredibly affordable plan for unlimited talk, text and Web; ensuring that customers never have to sign another annual service contract through T-Mobile retail outlets; and enabling customers to get the most popular smartphones whenever they want for the lowest upfront cost. T-Mobile also debuted its blazing fast 4G LTE network service in seven major metropolitan areas.

“These bold moves serve notice that T-Mobile is canceling its membership in the out-of-touch wireless club,” said John Legere, president and CEO of T-Mobile USA, Inc. “This is an industry filled with ridiculously confusing contracts, limits on how much data you can use or when you can upgrade, and monthly bills that make little sense. As America’s Un-carrier, we are changing all of that and bringing common sense to wireless.”

Un-Restricted, Un-Limited
Central to the announcement is a radically simple approach to consumer rate plans — the Simple Choice Plan. A break from industry norms, the Simple Choice Plan eliminates restrictive annual contracts, taking pain and confusion out of the wireless experience.

What could be simpler than one consumer rate plan?

Simple Choice asks customers two basic questions: How many lines do you need, and how much high-speed data would you like? Customers start with one line at $50 per month for unlimited talk, text and Web with 500MB of high-speed data. Customers can add a second phone line for $30 per month, and each additional line is just $10 per month. They can also add 2 GB of high-speed data for $10 per month more per line. Unlimited 4G data is only $20 more per month per line. No caps. No overages. Just simple value.

Also, because T-Mobile is the only major U.S. wireless company to stop requiring consumers to sign annual service contracts, customers have far more flexibility with how they buy and use wireless devices. Traditionally, getting a good deal on a new phone has meant agreeing to an expensive service for two years. Upgrades typically weren’t allowed (without significant upfront costs) until contracts expired, and it was often difficult to ascertain the true value of a device offer because it was tied to a long-term annual contract.

With T-Mobile’s un-restricted approach, customers can purchase great devices, pay for them in affordable, interest-free monthly installments, and upgrade anytime they like — not just when their carrier says it’s okay. Customers can even use their own unlocked device. Monthly statements are easy to understand since the price stays constant from month to month, and the device cost is clear and unmistakable.

T-Mobile can afford to be the disrupter because it’s in last place. It has the fewest customers and the smallest network coverage of any of the Big Four in the United States. It can take risks because it has nothing to lose.

David Pogue, from the NYT have this to say: "The Great Cellphone Subsidy Con is indefensible no matter how you slice it — why should you keep paying the carrier for the price of a phone you’ve fully repaid? — and the two-year contract is an anticompetitive, anti-innovation greed machine. Those practices should stomp right across your outrage threshold."

Americans love to think that the economy here is more competitive and offers superior products and services compared to other countries. Sadly, they are often wrong. Many Americans do not even realize how badly they're being ripped off.

The options and fine print and gotcha's involved in telephone service these days are absolutely maddening. It took half a day to figure out what would work best and nearly an hour on the phone to order new phones and verify that what was being advertised was, in fact, what would be delivered. Maybe that's why a lot of people stick with service that costs too much.

Mysterious charges always appeared on the bill under the heading "one time charge" or fees for this or tax for that.

Dealing with phone companies is on par with getting a root canal.

No comments:

Post a Comment